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Course Overview – Summary

In this course, we will discuss Emotional Intelligence (EQ), including understanding what is EQ and what EQ is not. This includes understanding the basic competencies of EQ, such as self-awareness, self-management, social awareness, and relationship management.

We will also cover EI challenges in the workplace, as well as within your organization. Attendees will walk away with an understanding of the benefits of being more empathic while holding others accountable. We will also cover how to have a better awareness of our own ‘feelings and trigger points’ for EI.

This course will also cover how to apply EQ both professionally and personally. This will include creating strategies for effective communication and listening skills for EI. These strategies will also address how to improve EI in the four areas of 1. self-awareness, 2. self-management, 3. social-awareness and 4. relationship management. Additionally, participants will begin to understand the benefits of mindfulness and mindful moments.

As a learning outcome, you will create an action plan for sound usage of EQ in your business and personal lives. You will be able to utilize Emotional Intelligence in order to navigate through future conflict, as well as understand the effects of emotional bias and Stereotyping.

This course will be interactive with discussion, case study, interactive exercises, short quizzes, review of both YouTube and TED talk videos, break out discussion sessions and problem-solving. As well as creating an Action Plan for learning and implementation.

Stephen W. Oliver, Ed.D. – HRCVision

Course Overview – Summary

This course will address personal strengths related to leadership using the tool Strengths Finder – The StrengthsFinder assessment is a personal development tool developed by Gallup Education, which provides an individual with their “Top 5” strengths. 34 different strength themes. Focusing on your strengths on a daily basis has been shown to have profound positive effects on your personal and professional well-being. Attendees will work to address their own leadership strengths, reviewing results together.

We will address questions such as; What does this tool say about the leadership strengths? How can you build upon these Strengths as a Leadership Team? Where areas for improvement? The course will include exercises that help address strong vs weak strengths, as well as analyzing one’s top 5 strengths. You will also learn how to engage with others using your strengths. All in all, you will walk away with a strong understanding of how to apply the Strengths Finder in your own business and leadership role. Course materials will address concepts such as the Four Domains of Strengths and how to avoid blind spots. The four domains are divided into four domains of Strategic Thinking, Relationship Building, Influencing, and Executing. We will also cover various communication skills for various strengths. Learning outcomes will include creating an action plan based upon your Strength Finders.

This course will be interactive with discussion, case study, interactive exercises, short quizzes, review of both YouTube and TED talk videos, break out discussion sessions, and problem-solving. As well as creating an Action Plan for learning and implementation.

Stephen W. Oliver, Ed.D. – HRCVision

Course Overview – Summary

During this course, we will review a communications process. This includes looking at what can get in the way of effective communication.

As a learning outcome, you will learn how to adapt ways to give enhanced communication to staff – mentoring and coaching staff through improved communication skills. You will also learn how to have better active listening skills, how to create a culture of constructive feedback in communicating, and how to give and receive constructive feedback better.

As a learning outcome, you will learn how to focus on active listing skills. How to truly listen to others and to understand what they are saying and what they are “not” saying. Skills for active listing will be practiced.

You will learn to adapt ways to give enhanced communication to staff – mentoring and coaching staff through improved communication skills. You will also learn how to have better active listening skills, how to create a culture of constructive feedback in communicating, and how to give and receive constructive feedback better.

As part of the course, we will develop & review strategies for enhancing effective communication skills. As a result, you will develop your own communications strategy as a leader and take steps to enhance your own communication. Some of the skills we will focus on are how to interpret the “noise” and “distractions” all around you and interpret what are the true messages behind communications. We will work to understand the technology and its’ role in communicating (e.g., computers, mobile phone, the Internet, social media, other peripherals, phone calls, emails & text messages, etc.,) including how to use and when to use these various technologies.

We will also learn how to handle difficult conversations, exploring challenging conversations and ways to improve those difficult interactions and communications. You will work to understand cross-communication across boundaries, units, departments, and staff.

Other objectives of the course aims include learning how to interpret agendas of others when communicating and staying on message; learning performance management communications, how to deliver tough messages in performance – having coaching conversations, giving constructive feedback, to performance issues, to discipline & getting employees back on track

You will also create an “action plan” for enhancing your own communication strategies, including writing down goals and objectives, ways to improve and receive constructive feedback from others.

This course will be interactive with discussion, case study, interactive exercises, short quizzes, review of both YouTube and TED talk videos, break out discussion sessions, and problem-solving. As well as creating an Action Plan for learning and implementation.

Stephen W. Oliver, Ed.D. – HRCVision

Course Overview – Summary

Decision-making and problems solving are key skills for leaders, especially in changing and challenging times and the marketplace.

The course will focus on the processes of decision-making and problem-solving. We will dive deeply into decision-making as it relates to addressing various issues, challenges, and opportunities within your organization. We will review making decisions as a leader, particularly the influence of judgment and the overall decision-making process.

Learning outcomes will address various decision-making styles, as well as the PIECES Model and the benefits of good decision-making. PIECES = P – Pinpoint – I – Identify – E – Evaluate – C – Commit – E – Execute – S – Succeed.

We will also address problem-solving, including tips for effective problem-solving. You will engage in various exercises designed to address the decision-making and problem-solving process. This will include personal decision-making, as well as survival- decision making. Overall, you will create an action plan focused on making good decisions and working to solve problems as leaders in your organization.

This course will be interactive with discussion, case study, interactive exercises, short quizzes, review of both YouTube and TED talk videos, break out discussion sessions, and problem-solving. As well as creating an Action Plan for learning and implementation.

Stephen W. Oliver, Ed.D. – HRCVision

Course Overview – Summary

This course will explore conflict resolution skills. It will define organizational conflict and explore personal reactions to conflict, including addressing if the conflict can be good or bad.

 We will review various sources of conflict and conflict styles. We will also cover resources for conflict, including how to accept conflict as natural and discover your own perceptions and attitudes about conflict. We will work to understand how conflict develops in relationships and how to identify resources that can be of assistance with conflict.

 Course activities will include preparing for a difficult conversation within your organization, as well as learning a strategy for negotiation, such as the BATNA (Best Alternative to a Negotiated Agreement) Model. This will help identify the best alternatives to a negotiated agreement, especially if your opponent will not cooperate in a conflict situation.

 This course will give solid skills for a leader to use conflict resolution skills when needed to enhance and improve the organization.

 All in all, you will be able to determine your own conflict style and learn about the different styles of conflict management and resolution, as well as their effectiveness. You will leave with an action plan for addressing conflict and conflict resolution for the future.

 This course will be interactive with discussion, case study, interactive exercises, short quizzes, review of both YouTube and TED talk videos, break out discussion sessions, and problem-solving. As well as creating an Action Plan for learning and implementation.

 Stephen W. Oliver, Ed.D. – HRCVision

Course Overview – Summary

This course will take a look into Performance Management, including its various definitions, and discussing around the factors that make up performance management. We will identify the various elements of employee performance and look closely at performance management systems. This includes looking at the bigger picture in how performance management and employee performance connect to your organization’s core mission and values.

Topics covered will range from coaching to setting goals, giving feedback, employee development, and corrective action. We will address scenarios such as how to get an employee back on track, as well as what to do if discipline and termination are needed.
This course will also cover giving feedback, looking closely at how feedback can be defined, and what kinds of examples work. We will address the difficulties in both giving and receiving feedback, asking ‘What gets in the way?’

Managers will learn how to effectively communicate with their employees on an ongoing basis. Here we will cover the 80/20 rule, which identifies where the managers spend his/her time with employees and how to place one’s impact on the right performer. Activities will include the Performance Appraisal, which reviews the steps involved in various performance appraisals. This includes the benefits of conducting such appraisals. Students will also have the opportunity to practice feedback and performance management skills.

This course will be interactive with discussion, case study, interactive exercises, short quizzes, review of both YouTube and TED talk videos, break out discussion sessions, and problem-solving. As well as creating an Action Plan for learning and implementation.

Stephen W. Oliver, Ed.D. – HRCVision

Course Overview – Summary

This course will address the concept of Team Effectiveness. Together, we will define what is a team and explore the need for team orientation in the workplace. You will have the opportunity to look at real-life examples of team issues, challenges, and opportunities for teamwork at your organization.

We will cover the various benefits and challenges of teamwork, as well as define the various elements and stages that make up a team. You will learn what creates effective team members, and how these elements work to create principles of team success. Exercises will cover how to create high-impact team effectiveness. We will also come up with a case study in order to determine recommendations for future team success. We will determine how to create guidelines for teamwork as leaders within your organization. Overall, you learn your role on the team as a leader and discover ways to apply teamwork to everyday life, as well as within your organization.

This course will be interactive with discussion, case study, interactive exercises, short quizzes, review of both YouTube and TED talk videos, break out discussion sessions, and problem-solving. As well as creating an Action Plan for learning and implementation.

Stephen W. Oliver, Ed.D. – HRCVision